Position: DC Traffic Coordinator

Reports To: Logistics Manager

Position Duties:

  • Plan delivery of products by organizing truckloads and routing schedules.
  • Develop picking orders in system through building of truckloads
  • Coordinate delivery with Carrier, Service Specialists and Customer.
  • Partner with multiple shipping sites in various states.
  • Troubleshoot delivery failures and problem solve for timely correction.
  • Organize the return of product and problem solve for resolution.
  • Communicate with Service Specialists, Credit, Order Entry, Planning and Production Supervisors regarding delivery of orders.
  • Process freight payments for all carriers and ensure accuracy of mileage, surcharge and other related expenses.
  • Complete necessary documentation for exporting product and receiving UDSA and other governmental agencies approval.
  • Remain abreast of governmental regulations, including Food Safety & Inspection Service and USDA regulations and, where applicable, import/export regulations.
  • Contact customers for follow-up review of on time deliveries (approximately 120 per week).
  • Perform related duties as required

Qualifications:

  • Strong organizational skills.
  • Ability to manage multiple priorities, and problem-solve, in a timely manner.
  • Ability to plan trucking routes in detail for timely delivery.
  • Ability to coordinate with contracted trucking dispatchers and drivers.
  • Knowledge of or ability to learn several software packages including, but not limited to, word processing, spreadsheets and specialized databases.
  • Ability to effectively communicate, both verbally and in written form, with a variety of individuals and situations, and resolve conflicts as needed.
  • Working knowledge of standard operating procedures including, but not limited to, USDA guidelines, Export Regulations, Shipping and Food Industry standard operating procedures, and company policies.
  • Knowledge and skills identified are acquired through progressive, related experience in customer service. A two to four-year degree in Business, or a related field, is helpful. Previous knowledge of the food industry is helpful.